The term originates from the hospitality industry – specifically, from a
tech-forward and guest-centric hotel called Episode.
EPweiser provides guests with any help, solutions, and advice they need so they can have best and smoothest stay possible. EPweiser doesn’
t have responsibilities of concierges, nor porters. It's not your normal
front desk employee, but rather a specific kind of customer success specialist. These are adaptable, highly skilled employees who serve many functions – from teaching you how to use the
tech gadgets that support your stay to pouring cocktails like a
champ.