The term originates from the hospitality industry – specifically, from a tech-forward and guest-centric hotel called Episode.
EPweiser provides guests with any help, solutions, and advice they need so they can have best and smoothest stay possible. EPweiser doesn’t have responsibilities of concierges, nor porters. It's not your normal front desk employee, but rather a specific kind of customer success specialist. These are adaptable, highly skilled employees who serve many functions – from teaching you how to use the tech gadgets that support your stay to pouring cocktails like a champ.
EPweiser provides guests with any help, solutions, and advice they need so they can have best and smoothest stay possible. EPweiser doesn’t have responsibilities of concierges, nor porters. It's not your normal front desk employee, but rather a specific kind of customer success specialist. These are adaptable, highly skilled employees who serve many functions – from teaching you how to use the tech gadgets that support your stay to pouring cocktails like a champ.
by Hospitality Dict October 30, 2021