Pewdiepie reviewed this sometime not too long ago and said the steps to an apology “I’ve made a severe and continuous lapse of my judgment and I don’t expect to be forgiven I’m simply here to apologize”
Rather than taking responsibility or solving a problem that a company has caused you, they just use the three litte words to end the matter: "I DO apologize" with the emphasis on "DO". What they are really saying is "I DON'T apologize, nor do I give a damn about you, or the inconviences and money we have cost you, now hang up the phone and let me get back to my sandwich!"
After dinging the customer's credit card a third time, the phone clerk responded, "Yes I see we have overbilled you and caused your credit score to be lowered do to a mistake we have made but it is past 30 days and there is nothing we can do about it, I DO apologize".
MOAS (Millennial Over-Apologizing Syndrome) is a psychological condition that affects many people born between the years of 1985 and 2000.
Symptoms of MOAS
- Apologizing for things that do not need an apology.
- Apologizing excessively.
- Apologizing continuously even after the other person has accepted your apology
- Feelings of guilt for not meeting unrealistic expectations.
- Invalidating one’s own feelings / rationalizing them as insignificant.
- Self-Gaslighting
Person 1: Oh my god, I'm so sorry.
Person 2: You don't need to be sorry for that.
Person 1: Sorry.
Person 2: Stop apologizing. You must have MOAS (Millennial Over-Apologizing Syndrome).