What with the failure of the goods being delivered on time, no-one knowing where to go and no-one who knew what to do anyway, the whole thing was a cluster fuck
When there are too many people in a confined space, all of whom have no idea what they are doing. When this happens in a nunnery, it's called a Cloister Fuck.
Any retail establishment on the day after Thanksgiving (Black Friday) is a cluster fuck of the grandest proportions.