1. Where you go or call if you know nothing about computers to talk to someone who often knows only marginally more than you do but has to pretend that he or she does anyway not to get
fired as
fast
2. Where you go or call if you know nothing about computers to talk to somebody who knows nothing about
people
3. A stressful and thankless campus job
1. Hello, this is the <insert organization name here> helpdesk, what can we do for you today...What, your
internet's not working. Well, is the wireless button turned one? Is the LAN cable plugged in? Oh, uh
maybe you DNS-
IP server thingy dohicky thing is not connecting to the subnet mask...Can you bring it in sometime today?
2. Hello, this is the <insert organization name here> helpdesk, what can we do for you today...What, your
internet's not working. Well, hit winkey-
R and type C-M-D. What, you
don't know where the winkey is? It's the key with the window on it, usually between the alt and control keys...Okay, you see the black box now. Type W-I-N...
3. The campus helldesk has a high turnover rate.
hell desk helldesk help desk helpdesk tech support campus job it