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Terribad money-grubbing lazy game hosting company.

If you are able to get through to them via Support Ticket, they refuse to help in any possible way.

Nexon also has a list of pre-written messages that they copy-paste when replying to a person's ticket due to their inability to use keys other than Ctrl, C, and V.
Ex:
1. PERSON: Hello, I would like to report (player) for harassment. (Insert Details & Proof)

NEXON: We are sorry for the inconvenience, being a fellow gamer I understand how hard this must be for you. However, we cannot do anything about the player at this time, as you did not provide us with proof or details. If you feel there is still a problem, make a new ticket. /CloseTicket

2. PERSON: My account was locked for inactivity and I no longer have access to my email, so i cannot reactivate my account. Could I get my registered email changed so I can reactivate?

NEXON: /AutoClose

3. PERSON: You guys are unbelievably retarded.

NEXON: We are sorry for the inconvenience, but we cannot fix your problem at this time. Please resubmit your ticket if you feel there is still an issue. /CloseTicket
Nexon by isobord February 15, 2013
Related Words
Getting ripped off, pissed off, disappointed, etc. by the failure of a company, Nexon, which is ran by a bunch of incompetent monkeys.
Items disappearing? Get Nexon'd.
4 hour server checks? No, make that 20 hours. Get Nexon'd.
Horrible typos everywhere? Get Nexon'd.
Promised an item from an event but never actually getting it? Nexon'd
Making an event sound really fun and exciting but turns out to be a HUGE FAILURE? NEXON'D
Nexon'd by Necksin January 8, 2012

Nexon Customer Service 

Guy 1: So, I was hacked right? So I sent in a ticket to Nexon Customer Service.
Guy 2: What?

Stupid Nexon

A phrase commonly used to describe nexon's stupidity.

It is an every day use to help keep people alerted on how much Nexon America has failed with game updates/fixes, no matter how obvious they make mistakes or even if they failed on fixing/making the simplest of things.

It's just another regular day at Nexon games.
1)My shop is gone, Stupid Nexon.
2)OMFG ther is haxors still! stupid nexon..-.-
3)The update takes forever, Stupid Nexon.
4)im laggin hard! stupid nexon!!!!!!!!!!!11!
5)I lost all my items, Stupid Nexon! >:(
6)Stupid Nexon! D:
Stupid Nexon by EmCrts July 14, 2011
A drug commonly used by children who say they are in high school. This drug forces them to not be able to tell right from wrong. Most of the time they will go take money from their parents and buy something called NX. This nx is something that grants them addiction to a video game. But eventually anything they do with it will expire, thus causing them to steal more money.
Hey man wanna buy some Nexon?

Sure, how much?

$25

Ok, brb g2g get my moms credit card

(comes back)

(smokes the nexon)

I want to get some NX

(gets mother's credit card)

(buys nx)

Oh these pixels r cool

(items expire)

**** i need more NX

time to find my mom's purse
Nexon by thedeliciousmonkeyfromhell October 14, 2011

Nexon Customer Service 

Santa Clause.
Easter Bunny.
Good Customer Service from nexon.
A funny Family Circus cartoon.
Bisexual, Vampire Teen Wizards.

What do these things have in common?

None of them are real. They're all imaginary.

I will explain Nexon's approach to customer service in one sentence and then some more sentences after:
"We have your money, fuck you, we have your money."

Example:

You forgot your password.
You click the link "recover PW" under log in.
You are NOT sent your password. You have your real password reset. You are then sent a temporary password to log in with.

Your only option to check your account info is a reset password option. There is no info on your account for you to review. NOTHING.

When you attempt to change your password to a new one, you'll find that your temporary PW doesn't count toward changing it.

Thus, they've completely blocked you from ever logging back in on that account, as even if you remember your old PW somehow, it's now been reset to a random string of letters and numbers.

So basically, you need to remember your PW to recover your forgotten PW.

To use their customer service to open a ticket, you'll need to log in.

The ticket must consist of your two security questions, the second of which, ISN'T TOLD TO YOU.

Not only that but Nexon has been known to change your security questions without notice!
So if you forgot that question, you can open a separate ticket to recover THAT!

Oh yeah, you can only have one ticket open at a time. It may also takes literally months to get a response.
If you somehow miss the notice of this fact, ALL of your tickets will be deleted.

If your email changes.
...You're fucked. Because they ONLY send your info to your original email. If it was closed for any reason. You're fucked.
Why bother helping you when they can just wait for you to make a new account and spend more money starting over?

If you are a friend of a GM you WILL be allowed to cheat and hack the game without punishment. This has been proven countless times.

One player actually sent a report about themselves hacking and was given a canned response thanking the player for the report. Proving Nexon isn't paying attention, nor do they give a rat's ass.

Nexon is now infamous for having THE worst customer service of all time. Maple Story is the third highest grossing MMORPG (making 100-500 million dollars annually) in the world and despite this, their security, forum/website, staff and policies are not only unprofessional, they are underhanded, deceitful, spiteful and shamelessly evil.
Like military intelligence, "acting naturally", jumbo shrimp and Microsoft Works -Nexon Customer Service is an oxymoron.
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