A customer of insurance who is almost certainly attempting to commit insurance fraud
Pet Insurance Rep: "We're trying to get medical records, but this client is claiming the pet has never been to any vet; though the pet has been spayed and is up to date on vaccines, and they mentioned seeing a vet in a previous conversation"
Insurance Adjuster: "I found the medical records, looks like they asked the clinic not to send them to us and didn't want us to access them because the pet has several pre-existing conditions that they've made claims related to."
Rep: "Hmm.... sounds like a Sustomer to me!"
Nickname given to bales of marijuana thrown overboard or out of airplanes. Origin is reportedly from members of the US Coast Guard in the area of Southern Florida.