A Spontaneous Research Call, SRC is a prank call placed to a business in order to research how ridiculously
far companies
will go to please their customers for more business. Such calls may also be made to international embassies and the like, to confirm or deny media reports. They are often prompted by a crazy tabloid news story in popular culture.
Spontaneous Research Calls have been coined and popularized by The Sir
Darryl Radio Experience , the most listened to radio program on the internet.
Sir
Darryl will call companies and it reveals the absurdity of our corporate and customer service culture that
will say yes to anyone who offers money, notoriety or other compensation. Sometimes, the company's spin machine is at
work. At other times, these calls expose the genuine professionalism and helpfulness of the representative. Sir
Darryl calls funeral homes, landlords, pharmacies and the like, with unusual requests. The responses from the company reps are either completely insane or absolutely logical, but they almost always follow company policy.