Pertaining to IT and IT Service Management.
Decisions and design of systems/toolset implementation or replacement made by those who do not interact with the components, services, operations or people whos entire job is performed using systems/toolset affected
"I heard you guys were replacing your incident management system, hows it going?"
"Total tyransformation, no one asked us anything about how we use it, what we do with it and what we would like improved. Takes a whole day to do 5 minutes work now."
When a man will search for hours to find something that is laying out in the open on a table. Items are often easily found by a women.
Man: "I have been searching for hours for keys."
Woman: "You mean the ones sitting there on the coffee table?"
Man: "Where?"
Woman: "Right there in the middle of that table."
Man: "oh, must have been Male Pattern Blindness"