the frustration experienced when dialling a large organization to speak to a real person about a specific query that isn't covered by the maze of multiple automated options, and / or the voice recognition system can't understand you
I just spent at least 10 minutes in voice-prompt hell trying to speak to someone about my traffic fine, only to discover at the end there's an option to press zero to speak to a real person
by Peter Greenwall July 04, 2011