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A favorable professional reaction to a suggestion, initiative, situation, etc.

an ability or skill to predict both a situation and to formulate a solution to a problem before it occurs.

Joe noticed that the carrier was going to be empty early. He called the shipper and found out there was an earlier pickup appointment, and rescheduled.

This was a Prosponsive solution to help both our carrier and our customer to stay happy.

the act of responding in a positive and timely manner so to be able to handle and prepare for all current and future situations appropriately.
We know that accuracy, knowledge, dependability plus a Prosponsive attitude always equal raving customer service.
by TAR60 July 24, 2016
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