The
process of deconstructing practices, techniques and standards of the past and replacing them with
modern methodology particularly concerning cost
efficiency, increase in profit margins often with the result of declining customer service.
Elderly man - "We used to be served tea and
biscuits when we travelled by rail in our own compartments."
Young man - "That's so old fashioned, the railways have
gone through a period of modernisation under the
government recently. They've got rid of the expensive complimentary tea and biscuits and shove us into cattle trucks now. That's much more modern.'