Positive Selection
The economic phenomenon where adding even a tiny barrier to entry, like charging a single dollar or requiring a credit card, immediately filters out ninety percent of brainless time-wasters and naturally selects for competent, capable users.
Because paying requires basic financial literacy, banking access, and actual intent, the people who make it past the gate are inherently more motivated to read documentation, troubleshoot their own basic errors, and treat staff with respect. It is the direct cure for adverse selection, turning an unmanageable daycare of support tickets into an orderly service of people with skin in the game.
Because paying requires basic financial literacy, banking access, and actual intent, the people who make it past the gate are inherently more motivated to read documentation, troubleshoot their own basic errors, and treat staff with respect. It is the direct cure for adverse selection, turning an unmanageable daycare of support tickets into an orderly service of people with skin in the game.
Person A: Our support queue was an absolute nightmare until we killed the free plan and made signups cost two bucks.
Person B: That is positive selection at work.
Person B: That is positive selection at work.
Positive Selection by A Random Dude... October 28, 2026