Advice to CEOs everywhere: Most of da folks who call your service-center will need to verbally inquire/protest about their matter of business --- i.e., their question or issue is not something dat they can resolve themselves by merely using your automated phone system --- and so why not offer them DAT option FIRST, rather than making them suffer through a whole tedious-and-useless-to-them menu-litany before their exasperated ears eventually hear da welcome words, "To speak with a customer service representative, press 9"?! Why subject their distressed/confused/hurried selves to those other eight "press one for this, press two for this" possibilities which they very seldom could use, anyway?!
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
by QuacksO May 20, 2023
Get the To speak with a customer service representative, press 9 mug.A mediocre garage surf band made up of high school kids in south jersey that sounds a little too much like the growlers. Chances are if you go to one of their gigs you arent going for the music.
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A pretentious customer is one to think it is okay to cut in front of everyone with a full cart through the speed lane because they don't want to wait in that long line over there. I'm a special snowflake.
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This detail offers the amazing customized look and feels to the entire event. Heart, oval, square or rectangular die cut boxes with strips and garish hues add energy and detail to the social event. Such Boxes fill in as a keepsake of your appreciation. Guests get a signal of your gratefulness that their presence was regarded.
This detail offers the amazing customized look and feels to the entire event. Heart, oval, square or rectangular die cut boxes with strips and garish hues add energy and detail to the social event. Such Boxes fill in as a keepsake of your appreciation. Guests get a signal of your gratefulness that their presence was regarded.
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