The tedious, tiresome process of organisations (often charities) paid and set up to help those in need - to instead send those same people on elsewhere - so they can tick their tickboxs - meet their "service targets" and feel generally good about not actually helping the individual but moving them onto someone else - only for that person to signpost them on to someone else (usually in the form of a bunch of weblinks that any fool with google can find but doesnt need)
Im sorry to hear you've lost your mother, and uncle due to COVID and that you are now homeless, jobless and without any form of support. Let me try "signposting" you to a bunch of weblinks of organisations that have already sent you to me, so I can go home thinking my job actually has any purpose.