Personalisation
Adapting a message or offer to the recipient's actual situation. In sales, it means explaining why your offer is relevant to that particular person or company. Swapping in a first name is the warm-up, not the whole workout. Also spelled personalization.
The message used personalisation based on their new office opening. It offered help with that project instead of congratulating them on having a website.
Personalisation by Niittyla&Kanto October 13, 2026