The conditioning of most retail shoppers to provide preconceived answers to customer service providers.
Here are a few instances using Programmed Retail Response:
(Upon a customer entering)
Associate: "How's the weather today?"
Shopper: "I'm fine. How are you?"
(Upon a customer leaving)
Associate: "Fuel for Satan's fire!"
Shopper: "Thanks. You too!"
(Upon a customer entering)
Associate: "How's the weather today?"
Shopper: "I'm fine. How are you?"
(Upon a customer leaving)
Associate: "Fuel for Satan's fire!"
Shopper: "Thanks. You too!"
by Kristopher Smith May 25, 2007