A term in the IT and equipment maintenance industries used to describe a
bug or problem reported by a user which, upon inspection, has no detectable cause, is unable to be reproduced, and simply "goes away" without any specific change in the equipment'
s settings or work done by the person servicing the problem.
This is not a derogatory term and while these problems are
annoying and time-consuming the lack of explanation does not automatically place blame on the user.
The term is based on the classic Warner Brothers
short, "
One Froggy Evening", in which a singing and dancing frog will only perform for the construction worker who found it.
User: "My
computer keeps freezing whenever I try to open <program>, specifically, when <detailed description>"
IT Helpdesk: "OK, I'll come down and have a look."
Much
LaterIT
Boss: "Did you fix User's problem?"
IT Helpdesk: "I couldn't find any problem, no matter how hard I tried. Guess it was a singing frog."