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customer care 

Meeting the expectations of the customers and giving them more than what they expected.
Example:

BUY 1 GET 1 FREE....so on..
customer care by azhar February 16, 2005

Customer Care Manager 

A completely useless specimen, incapable of making any sensible decision. Bordering on retarded.

A real waste of oxygen and totally incompetent at life in general.

Universally hated by all
Employee: Why are we doing this exactly?

Customer Care Manager: blah, blah, erm, blah

Employee: ok, then I'll just do it and watch you fail!