Where management drag a tech out to act as a service advisor and weeks later that person is in denial that they are now a service advisor. In the worst cases the new service advisor may be genuinly convinced that they will "go back into the workshop any day now".
Poor guy still thinks hes a mechanic. Epiccase of service advisor denial.
Pajama casual is a term used when working from home and preparing for a video conference. All business above the waist and your pajama pants down below.