A group of
technical support agents typically more knowledgable than the average (tier one) agent. Tier two agents are in most cases, morbidly obese, unshowered, and anti-social.
Tier 2 agents are also characterized by their affinity for WoW (
World of Warcraft) and
mountain dew, many empty bottles of which are strewn throughout their workplace.
Tier 2 agents' weaknesses include, but are not limited to, direct sunlight and members of the opposite sex.
Tier 2 may also be used as an adjective describing anyone inherently "nerdy" in nature.