sertiveness 

It's a brief moment when assertiveness transitions into aggressiveness. Some people can't be assertive, so they become sertive in communication. They try to avoid aggressive behavior, but the situation escalates; however, at this moment, the process is still reversible."

Sertiveness is an unimportant skill that cannot lead to more effective communication and conflict resolution.

sertiveness by dusoart March 30, 2024