the practice of enforcing a legally binding agreement on a customer without explicit informed
consent or done so with hopes of the terms being bypassed or neglected (and ultimately unknown), most often enacted by corporations who actively lobby against consumer
rights.
examples:
- changing the terms of the agreement at a point in time after the initial exchange
-
dark patterns set up to mislead the customer, confuse them, waste their time (stalling) or
lie to them
- a forced arbitration clause on page
69 of the end-user license agreement stapled to the inside of the refrigerator packaging cardboard box which the customer will
never come in contact with
- charging the customer for services which they have not received, charging hidden fees, or charging cancellation fees
- automatic contract renewal without
consent or confirmation
-
assume that the customer accepts the
new terms if they
don'
t respond immediately respond
- make it extremely difficult or impossible for the customer to disagree, refuse, deny or cancel
- take maximum advantage of the customer as much as allowed by hidden clauses and loopholes in laws and regulation
- sharing private and highly-sensitive personal customer
data with "1281 vendors/our advertising partners", or to the general public
- avoiding all liability, responsibility engaging in scapegoating and shameless blame-shifting and steering, even if all these measures have resulted in wrongful death
- Retroactively Amended Purchase Experience
hey everybody! how's it going? hope you'
re having a lovely day. i'm not. i'm probably not gonna have a lovely day tomorrow, for the next few weeks, and
maybe the next few months. today we'
re going to be talking about another case of eula roofieing.
