Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time (AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.
by Spirit Bear October 28, 2004
Get the metrics mug.This term speaks of any issue where a customer can't get help because no one in customer service knows how to fix the problem because they never talk to the people who solve technical problems; the customer keeps getting bounced between providers for what appears to them to be the same service to them; or both of those issues.
The problem is that the customer can't get help. No one they can talk to knows who owns the problem, or has any information about it. The people who know how to fix the problem are so far seperated from the customer service team who provide support for the customer that the customer's issue will never be resolved. So they continually insist that the problem lies not with them, but with the other provider.
This also happens with DSL customers who have a problem with their service. They'll call their Internet Service Provider, who will perform basic troubleshooting, then tell them to call their line service provider. The line service provider will perform basic troubleshooting, then send the customer back to their ISP.
The problem is that the customer can't get help. No one they can talk to knows who owns the problem, or has any information about it. The people who know how to fix the problem are so far seperated from the customer service team who provide support for the customer that the customer's issue will never be resolved. So they continually insist that the problem lies not with them, but with the other provider.
This also happens with DSL customers who have a problem with their service. They'll call their Internet Service Provider, who will perform basic troubleshooting, then tell them to call their line service provider. The line service provider will perform basic troubleshooting, then send the customer back to their ISP.
I'm experienceing disassociative service breakage with my Ineternet service because Earthlink says the problem is with Qwest but Qwest says the problem is with Earthlink.
A customer has copied their favorite soap opera to DVD and played it on their portable DVD player for a long time. Then recently Comcast upgraded their cable box, and since then everything they record on their Tivo DVR is copy protected, so they can no longer use the service in the way they are used to using it.
A customer has copied their favorite soap opera to DVD and played it on their portable DVD player for a long time. Then recently Comcast upgraded their cable box, and since then everything they record on their Tivo DVR is copy protected, so they can no longer use the service in the way they are used to using it.
by Spirit Bear August 12, 2006
Get the Disassociative Service Breakage mug.1. A stuffed animal or plushie.
2. To have intercourse with a plushie
3. To share a plushie with someone during a sexual act.
2. To have intercourse with a plushie
3. To share a plushie with someone during a sexual act.
by Spirit Bear January 29, 2004
Get the plush mug.Credit Card jargon for a set of computer algorythms designed to detect unusual and possibly fraudulent activities concerning the use of a credit card.
That guy got fraud falconed because he made a hundred dollar purchase after not using his card for two years.
by Spirit Bear January 28, 2004
Get the fraud falcon mug.A drama pair is a combination of words, ideas, objects, groups of people, etc that always results in drama. Frequently used for trolling.
by Spirit Bear July 26, 2007
Get the drama pair mug.I finally finished my prod for Assembly '02.
by Spirit Bear January 28, 2004
Get the prod mug.by Spirit Bear October 28, 2004
Get the wrap mug.