62 definitions by Spirit Bear
Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time (AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.
by Spirit Bear October 28, 2004
by Spirit Bear August 16, 2007
by Spirit Bear January 29, 2004
1. A character from the Disney movie Pocahantes
2. A plushie made by Mattel that is very popular among plushies (plushophiles).
2. A plushie made by Mattel that is very popular among plushies (plushophiles).
by Spirit Bear January 29, 2004
1. Being required to take another hit before passing because of a fax pas.
2. Being denied a hit because of a fax pas.
2. Being denied a hit because of a fax pas.
Dude you're not hight enough, take a penalty hit. Puff puff pass.
Dude, penalty hit: We've watched this episode already. Pass.
Dude, penalty hit: We've watched this episode already. Pass.
by Spirit Bear October 28, 2004
by Spirit Bear October 28, 2004
A company reorganization, usually involving the firing of a number of employees and promotion of others to the point of uselessness. Often used as a futile measure when a company is about to tank.
Bobco went through a reorg last year, they promoted all of their middle management to management and fired all of the previous managers in a futile attempt to regain stockholder trust.
by Spirit Bear June 26, 2007