No eyes on glass is a network monitoring term widely used in the operations world. It's origin is believed to have come out of one of the AT&T centers. Essentially, it means techs do not have to monitor crap. They can just be lazy and wait for a ticketing system to do all the work for them. But it really doesn't make any sense, because even though you aren't looking at the monitoring glass, you have to look at the ticketing glass.
the act of others being able to see themselves or a part of their identity in another person at that person's will, characteristic of abused individuals, and done as a method for protecting oneself.
Jade allowed John to believe he shared his dislike for the law with her when he looked into her eyes of glass, but really she just wanted to protect herself from his abusive tendencies.
It is when a particular software application or a hardware system requires continuous monitoring. Technicians take breaks and closely monitor traffic, tickets from field and possibly complicated consoles full of graphs and charts. Mostly done on a mission critical application or when a major event is happening on a otherwise unimportant application.
Also look at no eyes on glass for stopping monitoring of a critical application.