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It is when a particular software application or a hardware system requires continuous monitoring. Technicians take breaks and closely monitor traffic, tickets from field and possibly complicated consoles full of graphs and charts. Mostly done on a mission critical application or when a major event is happening on a otherwise unimportant application.

Also look at no eyes on glass for stopping monitoring of a critical application.
Microsoft put eyes on glass during the launch of Cortana.
by PoorBaby October 14, 2015
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