To pretend to be illiterate in dealing with customers, attempting to get rid of the customer at no cost to the company.
Chim Drogo: I had a terrible time flying with Air Canada, when their staff lied to me and screwed me over. I complained, but all I got was the Chim Drago in response. As a result, Air Canada will be my last choice of airlines for the rest of my natural life.
by Chimmyboy June 2, 2018
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