The kind of bros that you would find heavily drenched in axe body spray, talking at length about their collection of live Phish albums, and likely trying todate rape your sister.
I was driving past a sports barlast night and I almost ran over two brochures. They were carrying a girl who was completely passed out and they threw their natty ice at my car.
The process by which training is provided en masse, in a brochure format. With key information missing for those who are on the frontline and responsible for servicing the customer.
Customer: Hi, could you assist me in generating a report from (insert any software here)? I have been trying for hours and can't get the reports to work.
Call Centre person: Sure, (reads from page 3 of the brochure), after brochure training. The same brochure the client has.
Customer: I did that but nothing happens.
Call Centre person: I am sorry, you will need to contact your IT guy to fix your computer.
Customer: @*@*@*@*@*@*@*@*!!!!!
Poor customer had an older version of Adobe Reader which was not compatible with the software.