The infested rectum of a dead camel, where legions of undying techs are forced to provide support to the brainless masses. There only reprive being the mute button and the occasional 'actual' retard calling up providing entertainment
me (helpdesk operator): 'ok remote support is now starting'
brainlesscorporate stooge: oooooh it moves on its own
me: *smashing blunt intrument on face sounds*
I don't understand how to operate my computer yet want it to do things that are impossible with the software I'm using. I know! I'll call the Helpdesk and make them do it for me!
Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)...
Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin.