Customer Suckcess

When your job is to be a trusted advisor for customers, but your product sucks so hard, all you can guarantee is customer suckcess.

Bob: "Oh, I didn't tell you? The customer terminated their contract"
Jane: "Wait, so you mean my title has been changed to Customer Suckcess Manager?"
Bob: "Indeed..."

by GlazeHer July 1, 2025

Customer Success Manager

In the SaaS subscription world, a native english speaking account manager, located in America, that went to college and understands real life. They'll actually help you with your business needs,,, as an American. Paid tools that you use at work such as HR apps, Ticketing systems, and so on include a customer success manager.

I can't log in to some cloud based software so I called my customer success manager and chewed his ass out.

by mrwaffles42069 January 30, 2018