Spirit Bear's definitions
The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.
by Spirit Bear October 28, 2004
Get the outsource mug.A company reorganization, usually involving the firing of a number of employees and promotion of others to the point of uselessness. Often used as a futile measure when a company is about to tank.
Bobco went through a reorg last year, they promoted all of their middle management to management and fired all of the previous managers in a futile attempt to regain stockholder trust.
by Spirit Bear July 26, 2007
Get the reorg mug.One of a call center's metrics that defines about how long it takes you to handle one call. Usually abreviated called AHT and run together so it sounds as a single three-syllable word.
by Spirit Bear October 28, 2004
Get the average handle time mug.Call center jargon. Short for "shit canned." It can be used to mean getting fired, but it is usually implied that you were canned for a stupid reason, usually called a bullshit reason. Call centers are notorious for making up lame excuses for firing employees in order to improve their financial forcast.
by Spirit Bear October 28, 2004
Get the canned mug.by Spirit Bear January 28, 2004
Get the intro mug.A vague indication of anything that may be smoked, usually in reference to marijuana. Could refer to pot itself, or the bong, or a spliff, or any other smokeable.
by Spirit Bear October 28, 2004
Get the smokeage mug.The Call usually comes around 9am on Friday, or an hour or so before your shift starts. Most commonly you get The Call when you're working for a temp agency, but sometimes with call centers. Temp agencies and call centers are notorious for firing employees with a telephone call, and they usually do it on Friday because statistics have shown that fewer people go postal when they're fired on a Friday.
"Hello, this is blah blah with blah blah staffing. We're calling to inform you that your contract with Foo Inc has been terminated. Do not return to Foo Inc, we will arrange for your posessions to be picked up at our office."
by Spirit Bear October 28, 2004
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