Call center jargon. Short for "shit canned." It can be used to mean getting fired, but it is usually implied that you were canned for a stupid reason, usually called a bullshit reason. Call centers are notorious for making up lame excuses for firing employees in order to improve their financial forcast.
by Spirit Bear October 28, 2004
by Spirit Bear October 28, 2004
A process that used to be used back in the day by call center agents supporting cable modems. It was a long, multi-step average handle time killer that included ripping out Windows' TCP/IP components, removing and re-installing network drivers, deleting the related entries from the registry, deleting some Windows system files that were frequently corrupted, restoring the system files, rebooting a few times, getting up and doing the chicken dance on your desk, calling the Mentor Line a few dozen times and guzzling lots of coffee. Always done as a last resort, usually at the recommendation of a mentor.
John tried ripping the stack and the nic, but that didn't work so he just did The Big Nasty and that got her back online.
by Spirit Bear October 28, 2004
The Call usually comes around 9am on Friday, or an hour or so before your shift starts. Most commonly you get The Call when you're working for a temp agency, but sometimes with call centers. Temp agencies and call centers are notorious for firing employees with a telephone call, and they usually do it on Friday because statistics have shown that fewer people go postal when they're fired on a Friday.
"Hello, this is blah blah with blah blah staffing. We're calling to inform you that your contract with Foo Inc has been terminated. Do not return to Foo Inc, we will arrange for your posessions to be picked up at our office."
by Spirit Bear October 28, 2004
Someone who makes a career out of working in a particular call center. There will usually be one or two people in a call center that have been there for eight years or so (maybe longer) who have somehow escaped the regular fire-hire process that call centers go through. They usually have a tired, burnt-out look to them and can be seen hunching over their workstation in a hazy daze.
by Spirit Bear October 28, 2004
The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.
by Spirit Bear October 28, 2004
One of a call center's metrics that defines about how long it takes you to handle one call. Usually abreviated called AHT and run together so it sounds as a single three-syllable word.
by Spirit Bear October 28, 2004