A statistical analysis of customer experience. Make it extremely tedious and difficult to cancel/downgrade/do anything with your service. The benefit of people giving up and accepting unnecessary fees or undesired services outweighs the cost of those that do leave.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast strategy example:
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
by me, mane July 20, 2014
Get the comcast strategy mug.by StalePhish September 18, 2005
Get the Comcasted mug.Related Words
cocmast • cockmaster • Comcast • comcastic • comcasting • Comcasted • comcastrophe • cockmaster general • comcastration • cockmasta
The act of slowly killing a customer through mental anguish by preempting programming with worthless low-quality local programming under the guise of "community service", missed service appointments, blaming the customer's wiring or gear, and horrible HD lineups and picture quality.
1. This f-ing jacked up picture on my $10,000 TV is totally comcastic.
2. I feel I'm being comcastic'd up my backside by that freaking cable company.
2. I feel I'm being comcastic'd up my backside by that freaking cable company.
by El Defino November 12, 2006
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by tehehehe November 8, 2003
Get the Comcast mug.Mastery of the Phallus, including but not limited to jazzing the glass, taking in mass amounts of semen, riding wangs, eating cucumbers, jacking the jervis.
Pure and unadulterated Mastery over phallus and all it's functions. Often fellatio, Handjobs, taking in multiple Phalluses into a single orifice.
Pure and unadulterated Mastery over phallus and all it's functions. Often fellatio, Handjobs, taking in multiple Phalluses into a single orifice.
Man Britany acheived cockmastery last night, she took all four of our dicks and then swallowed like a gallon of cum.
Quiten attained cockmastery when he joined the Man-Navy last week.
Quiten attained cockmastery when he joined the Man-Navy last week.
by Sed November 10, 2005
Get the Cockmastery mug.A "Cockmasta" is the one who rules over chickens, such as a farmer or a hungry African American at KFC.
also:
a compound word composed of the words "Cock" and "Master".
The "Cock" refers to the chicken/rooster, or "Cock" animal.
"Masta" refers to "master" and is a name for the one who dominates.
also:
a compound word composed of the words "Cock" and "Master".
The "Cock" refers to the chicken/rooster, or "Cock" animal.
"Masta" refers to "master" and is a name for the one who dominates.
I went to the farm and saw the "cockmasta" feeding his chickens.
In the summer, KFCs and Popeyes are filled with cockmastas.
In the summer, KFCs and Popeyes are filled with cockmastas.
by jleeeeeeeeeee March 30, 2011
Get the cockmasta mug.Being stopped from doing something by an imposed limit, but not being told what that limit is under any circumstances.
If Disneyland was Comcasted:
Agent: "You have exceeded your fun limit for the day. You must leave the park immediately."
Tourist: "Limits? I wasn't told of any limits. What are the limits, if I may ask?"
Agent: "You may not."
Agent: "You have exceeded your fun limit for the day. You must leave the park immediately."
Tourist: "Limits? I wasn't told of any limits. What are the limits, if I may ask?"
Agent: "You may not."
by Brisk June 8, 2004
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