one-three fatigue

(1) The feeling you get when you have tried to phone a company that has its only contact as a '13' number, and you are on hold for 45 minutes and still can't talk to a real person (or if you do, it is a person in a remote call-centre, whose accent you struggle to understand). And you hang up - effectively giving up.

(2) The feeling you get when you have tried to phone a company that has its only contact as a '13' number, and you are on hold for 30 minutes and you basically give up.

(3) The emotion that washes over you when you realise that you have to call a government agency on a '13' number again to explain stuff that you've already explained, and you realise that you will have to be 'on hold' for a minimum 45 minutes to explain to a different person what you've already told them.

Angi: "I had to call insert company name here on their 13 number again today to see if they knew what was happening with my order, and could they help me. After being on hold for 30 minutes, I hung up."
Bill: "I thought that was all sorted, what happened?"
Angi: "I got one-three fatigue. I just couldn't do it."

by bill cauliflower September 6, 2020

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