Any of a wide variety of unthinking, robot-
like employees who provide the terrible customer service that defines many venues of
one'
s commercial pursuits. NPC activity is varied, but includes:
-Responding to all questions with rote, scripted dialogue, whether it applies to the current situation or not.
-Attempting to continue with a procedure,
even though it has become quite clear that a required piece of equipment is obviously not functioning, or absent.
-Generally refusing to recognize that the stimulus of their NPC behavior is a human being, and not another NPC.
Alternatively, an NPC is any automated
phone answering
system that attempts to do anything but connect you with the party to whom you most need to speak.
1. I've been on hold with customer support for over half an hour because the NPCs can't
stop using the pre-scripted questionnaire long enough to know that my problem is not on their list!
2. Customer: Hi, can I get a diet coke and 6 orders of french fries?
NPC: Would you
like fries with that?