Thunderstand: thun-der-stand - 'thən-dər-'stand
v.
1. to really, REALLY understand something
2. to regard as plausible without utter certainty
3. to stand up with such conviction that the sound of your feet resembles a clap of thunder
4. the kickstand of a 10,000 lb. blood-fueled motorcycle
a word needs to be created in order to betetr describe the sometimes unclear level of understanding taht takes place when calling an Indian or for that matter any asian call centre heldesk support operative.