Advice to CEOs everywhere: Most of da folks who call your service-center will need to verbally inquire/protest about their matter of business --- i.e., their question or issue is not something dat they can resolve themselves by merely using your automated phone system --- and so why not offer them DAT option FIRST, rather than making them suffer through a whole tedious-and-useless-to-them menu-litany before their exasperated ears eventually hear da welcome words, "To speak with a customer service representative, press 9"?! Why subject their distressed/confused/hurried selves to those other eight "press one for this, press two for this" possibilities which they very seldom could use, anyway?!
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
by QuacksO May 20, 2023
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by Christopher- gr December 13, 2019
Get the Servicable mug.Australian idiom: to deal with a matter only in the most superficial way. Similar to American ‘Scratching the surface’, but meaning different to ‘Scratching the cervix’
by AustralianLinguist March 2, 2023
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by Fenkle December 27, 2019
Get the Cept Services mug.When one computer service calls another service, which calls back into the original service, suggesting a messy entanglement that cannot be easily separated. For example, if a social network contacts a search service to gather information, and the search service contacts the social network to finalize its results, we have created service spaghetti.
Our systems have become service spaghetti, entangled and interdependent in ways that are out of control.
by calendar_battleship May 18, 2021
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Quantumnina.com is so cool that she delivers lotteries to people from the future to quantum leap money 50% with clients using her quantum messaging services and she also quantum leaps the government to make decisions faster so they stop wasting all of our taxes wasting time on bullshit.
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