A statistical analysis of customer experience. Make it extremely tedious and difficult to cancel/downgrade/do anything with your service. The benefit of people giving up and accepting unnecessary fees or undesired services outweighs the cost of those that do leave.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast strategy example:
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
by me, mane July 20, 2014
Get the comcast strategy mug.The idea that there are already sucessful strategies that can be used in every situation.
The usage of them doesn't require experience if it is informed by expertise.
The usage of them doesn't require experience if it is informed by expertise.
by Pseuso April 17, 2020
Get the Canned Strategy mug.Related Words
a pre-arranged plan whereby one leaves an awkward or uncomfortable situation with as much subtlety as possible.
opposite of walk of shame when applied to a sexual scenario.
opposite of walk of shame when applied to a sexual scenario.
"Let's plan an exit strategy for that party incase it gets boring."
"I'm glad I had an exit strategy put in place the next morning, she looked much better with the beer goggles on the night before!"
"I'm glad I had an exit strategy put in place the next morning, she looked much better with the beer goggles on the night before!"
by Lucky May 12, 2006
Get the exit strategy mug.Also called as Inflate-Deflate Stratergy- Thumping the clueless opposition by giving them false hope and hoping that their complacency will lead to their timely doom.. The theory is heavily advocated my Mr Nags , who is a royal challenger aficionado.
Generalist Yamamoto from Japan: How did you win the match in such a tight situation?
Nags: Yamahamoto from Japan, how many times have I told you about the inflate deflate strategy?
Generalist Selvalakshmi: Hey Nags, do you know what else is tight and what else is inflated?
Nags: 😳
Nags: Yamahamoto from Japan, how many times have I told you about the inflate deflate strategy?
Generalist Selvalakshmi: Hey Nags, do you know what else is tight and what else is inflated?
Nags: 😳
by Theedgyindian April 9, 2022
Get the Inflate Deflate Strategy mug.Student: Here's my project. I followed your exact specifications.
Gord: YOU'RE OFF STRATEGY!
Student: fuuuuuuuuuuuccckk
Gord: YOU'RE OFF STRATEGY!
Student: fuuuuuuuuuuuccckk
by fuuuuuuuuuuuccckk November 24, 2009
Get the off strategy mug.IBanker I: Hey man, I just received another Lazard Strategy Question in my inbox, who do you think keeps sending these things?
IBanker II: Probably some of those analysts at Drexel, they've been doing a lot of jeb recently... Can you please forward it to me and copy my analyst?
IBanker II: Probably some of those analysts at Drexel, they've been doing a lot of jeb recently... Can you please forward it to me and copy my analyst?
by BruceW April 16, 2009
Get the Lazard Strategy Question mug.Basic definition: A long-term plan in chess, such as exploitation of weak pawns and weak pawn structures, king-side attack, creation of a pawn majority, creation of knight outpost, Bishop vs Knight Supremacy, trading into a winning endgame, etc. that allows one side to gain an advantage over the other opponent if played correctly.
Defined best by Harry Golombek, chess strategy, or planning, is "the process by which a player utilizes the advantages and minimizes the drawbacks of his position. In order to promise success, planning is thus always based on a diagnosis of the existing characteristics of a position; it is therefore most difficult when the position is evenly balanced, and easiest when there is only one plan to satisfy the demands of the position."
According to International Master Jeremey Silman, the existing characteristics, also called imbalances, preferably assessed by experienced chess players to create an ideal plan are:
1. Superiority of Minor Pieces
2. Pawn Structure
3. Space
4. Material Advantage
5. Control of a key file or square
6. Lead in development
7. Initiative
"Figure out the side of the board you wish to play on. You can only play where a favorable imbalance or the possibility of creating a favorable imbalance exists. Only now do you look at the moves you wish to calculate." --- IM Jeremy Silman.
Defined best by Harry Golombek, chess strategy, or planning, is "the process by which a player utilizes the advantages and minimizes the drawbacks of his position. In order to promise success, planning is thus always based on a diagnosis of the existing characteristics of a position; it is therefore most difficult when the position is evenly balanced, and easiest when there is only one plan to satisfy the demands of the position."
According to International Master Jeremey Silman, the existing characteristics, also called imbalances, preferably assessed by experienced chess players to create an ideal plan are:
1. Superiority of Minor Pieces
2. Pawn Structure
3. Space
4. Material Advantage
5. Control of a key file or square
6. Lead in development
7. Initiative
"Figure out the side of the board you wish to play on. You can only play where a favorable imbalance or the possibility of creating a favorable imbalance exists. Only now do you look at the moves you wish to calculate." --- IM Jeremy Silman.
Dude, listen to this chess strategy I used against Mr. Limbian: I traded my c-pawn for his d-pawn to make his e-pawn an isolated, weak d-pawn, then I piled up my big pieces against that pawn and finally won it. I wanted use the principle of two weaknesses on him, but he barely had any understanding of chess so it didn't matter. The rest of the game was easy; trade all pieces and win the end game. It ended up in a king and pawns vs king and pawns ending, but he understood absolutely nothing about opposition or trianglulation. I basically killed him after that. What an amateur! Want to see the game?
by Melvin172091 September 23, 2009
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