Advice to CEOs everywhere: Most of da folks who call your service-center will need to verbally inquire/protest about their matter of business --- i.e., their question or issue is not something dat they can resolve themselves by merely using your automated phone system --- and so why not offer them DAT option FIRST, rather than making them suffer through a whole tedious-and-useless-to-them menu-litany before their exasperated ears eventually hear da welcome words, "To speak with a customer service representative, press 9"?! Why subject their distressed/confused/hurried selves to those other eight "press one for this, press two for this" possibilities which they very seldom could use, anyway?!
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
P.S. And yes, we already know da answer to this question: namely, da board of directors hope dat one of da other non-human-interaction options will work for a particular caller, thus saving da company time and money by having to hire fewer phone-secretaries. But da point here is dat this so seldom actually happens in real life --- again, most people who call customer service do so precisely because they ARE needing to speak to someone at da company about their problem --- and so why needlessly delay them from getting da info and/or assistance they need to resolve their issue, when most of them are gonna end up having to speak to a customer service rep anyway, and so those other options dat you're offering them will seldom actually save any time or additional-employee salaries in da end?
by QuacksO May 20, 2023
Get the To speak with a customer service representative, press 9mug. A mediocre garage surf band made up of high school kids in south jersey that sounds a little too much like the growlers. Chances are if you go to one of their gigs you arent going for the music.
by sunnysideup56 February 3, 2020
Get the The Customersmug. Jake: Ayo bro, would you move Custom House
Jacob: Unless I'm asking to be chopped up and placed in a freezer, I'm never moving to Custom House
Jacob: Unless I'm asking to be chopped up and placed in a freezer, I'm never moving to Custom House
by yournansasocialreject102 January 31, 2022
Get the Custom Housemug. When a company or organization provides customer service that exceeds all expectations and you walk away feeling like a pretty princess. Abbreviated as UCE.
by babouarcher June 30, 2017
Get the ultimate customer experiencemug. Custom labs is an entity we created to funnel our dreams into in the hopes of developing it into something extraordinary and unlike anything seen before
by Knightfire June 27, 2025
Get the Custom Labsmug. by customerdiscount March 10, 2024
Get the customer influx discountmug. Immigration and Customs Enforcement just caught my neighbor who has a wife and two young disabled children just because he has issues with an orange turd in office. He plans on getting deported to a prison in El Salvador that host violent gang members even though he has never committed a crime.
by DMJohnson April 8, 2025
Get the Immigration and Customs Enforcementmug.