It is the aim of great manufacturing companies (starting with Motorola in the 1980s) to remove substantially all error from both their fabrication and business processes—their goal is to achieve 6 sigma; that is, an error or defect rate that is equal to or less than: (1 – 99.99966%). Looked at another way, this implies that only one in every 294,118 things that a six sigma company does is defective and has to be either discarded or done again.
Now most service businesses can not possibly come close to matching a fabrication company but they should be able to achieve a 3 sigma state. Unfortunately, many service firms are in effect 1 sigma enterprises: that is, they have a level of proficiency with an error rate that is, basically, equivalent to two out of every three things they do are wrong (actually, it is 2 in 2.899 but at that point who cares, it’s pathetic.)
Now most service businesses can not possibly come close to matching a fabrication company but they should be able to achieve a 3 sigma state. Unfortunately, many service firms are in effect 1 sigma enterprises: that is, they have a level of proficiency with an error rate that is, basically, equivalent to two out of every three things they do are wrong (actually, it is 2 in 2.899 but at that point who cares, it’s pathetic.)
If you did nothing other than focus on getting your error rate down, which means doing things right the first time, practically every time, you could significantly increase your productivity and bottom line even if sales (top line revenues) didn't budge. A service business should aim to be at least 3 sigma not 1 sigma enterprise.
One way to help you get there is to start measuring things to see what your error rate is in the first place. You can not hope to improve unless you know your original state. The Hawthorne Effect suggests that as soon as you start to measure a thing, people will alter their behavior to improve their scores often resulting in significant increases in production and productivity.
One way to help you get there is to start measuring things to see what your error rate is in the first place. You can not hope to improve unless you know your original state. The Hawthorne Effect suggests that as soon as you start to measure a thing, people will alter their behavior to improve their scores often resulting in significant increases in production and productivity.
by ProfBruce April 21, 2011
Get the 1 sigmamug. When someone makes an awful joke or references something which no one understands, so the group of lads say "Gud 1 Jan" in order to show that it was incredibly dead banter.
"Why did the console peasant cross the road? To render the buildings on the other side."
"Gud 1 Jan"
"Gud 1 Jan"
by Triforcepsychic December 15, 2016
Get the Gud 1 Janmug. You punch someone in the throat as you grab their collar, then slap them in the face with a lightning-like open palm. This must be all in one motion.
by coogan crew May 2, 2006
Get the The Coogan 1-2mug. While originally used as a metaphor for penis, it is now more commonly known as the name of a fabled player on the game Runescape.
by rkaic April 22, 2009
Get the 1 eyed vipermug. by bread infection January 2, 2006
Get the The Old 1-2mug. When you finna put it one yo loved one, i'm talkin bout the freak shit: doin it anywhere, goin down, anytime anyplace or anything 112(the group) can tell you to do. The passion is blazing
by Billionaire Broads Executives June 28, 2008
Get the da 1-12mug. Westland Wasp HAS.1
The Westland Wasp HAS.1 is a British naval transport helicopter. It was introduced in 1957. It can be armed with Mk46 anti-submarine torpedo, FN 7.62mm GPMG on pintle mount, Mk44 AS torpedo, Aérospatiale AS.12 missile, Aérospatiale AS.11 wire-guided missile, British Aerospace Mk11 depth charge, Avibras LH70/19 rocket launcher with 70mm FFAR missiles, and Avibras HAS with LH70/7 rocket launcher (with 70mm FFAR missiles) and FN 7.62mm GPMG pintle mount.
Type: naval transport helicopter
Armament: Mk46 anti-submarine torpedo, FN 7.62mm GPMG on pintle mount, Mk44 AS torpedo, Aérospatiale AS.12 missile, Aérospatiale AS.11 wire-guided missile, British Aerospace Mk11 depth charge, Avibras LH70/19 rocket launcher with 70mm FFAR missiles, and Avibras HAS with LH70/7 rocket launcher (with 70mm FFAR missiles) and FN 7.62mm GPMG pintle mount
Dimensions: span 9.83m; length 12.29m; height 3.56m
Payload: 134kg
Speed: 211km/h
Range: 507km
Ceiling: 2682m
The Westland Wasp HAS.1 is a British naval transport helicopter. It was introduced in 1957. It can be armed with Mk46 anti-submarine torpedo, FN 7.62mm GPMG on pintle mount, Mk44 AS torpedo, Aérospatiale AS.12 missile, Aérospatiale AS.11 wire-guided missile, British Aerospace Mk11 depth charge, Avibras LH70/19 rocket launcher with 70mm FFAR missiles, and Avibras HAS with LH70/7 rocket launcher (with 70mm FFAR missiles) and FN 7.62mm GPMG pintle mount.
Type: naval transport helicopter
Armament: Mk46 anti-submarine torpedo, FN 7.62mm GPMG on pintle mount, Mk44 AS torpedo, Aérospatiale AS.12 missile, Aérospatiale AS.11 wire-guided missile, British Aerospace Mk11 depth charge, Avibras LH70/19 rocket launcher with 70mm FFAR missiles, and Avibras HAS with LH70/7 rocket launcher (with 70mm FFAR missiles) and FN 7.62mm GPMG pintle mount
Dimensions: span 9.83m; length 12.29m; height 3.56m
Payload: 134kg
Speed: 211km/h
Range: 507km
Ceiling: 2682m
by Rot April 7, 2005
Get the Wasp HAS.1mug.