Spirit Bear's definitions

average handle time

One of a call center's metrics that defines about how long it takes you to handle one call. Usually abreviated called AHT and run together so it sounds as a single three-syllable word.

Rob's AHT was pretty high because he had to do The Big Nasty a bunch of times this week.

by Spirit Bear October 28, 2004

canned

Call center jargon. Short for "shit canned." It can be used to mean getting fired, but it is usually implied that you were canned for a stupid reason, usually called a bullshit reason. Call centers are notorious for making up lame excuses for firing employees in order to improve their financial forcast.

Rob got canned from Deathbridge again today.

by Spirit Bear October 28, 2004

loop you in

To CC someone on a message so that they may keep up with the thread. Sometimes involves making up an excuse to reply on a thread just to get someone in the loop.

I noticed you weren't on the email thread regarding the reorg project so I'll loop you in.

by Spirit Bear July 26, 2007

stream

A company in Beaverton, Oregon that was acquired by Solectron, famous for making up reasons for canning people. A great deal of people got their foot in the door of the tech industry by starting as a call center slob at Stream International.

"Dude I got canned from Stream today." "I guess you should try Pinkerton then."

by Spirit Bear January 28, 2004

Bubye Gatling

You get the Bubye Gatling is when you work as a phone monkey and you're trying to deliver a script at the end of the call so you don't fail your call score.

It's what happens when the conversation becomes a battle between you trying to deliver the script and the customer trying to get off the phone.

The Bubye Gatling:
You: Thank you sir and we'd like to let you know about our promo...
Customer: Okay bubye, k'bye, kaybubye, mmbubye, kaybye, kaybubye, yeahbye, tha-thank you, yeah, kaythanks, youbet, mkay bubye, yeah, bubye, mm-hmm yeah mkay, bubye CLICK.

by Spirit Bear August 3, 2009

bullshit reason

Call center jargon. This is the excuse that a call center or your hiring agency gives you for your being canned.

"My bullshit reason for Stream was they said I was browsing porn" Jeremy said, "even though they have a blocking proxy installed and I wasn't at my workstation when it supposedly happened."

by Spirit Bear October 28, 2004

yesterweb

Having been around the web a few times.

This meme is very yesterweb. I saw it on 4chan six weeks ago.

by Spirit Bear August 19, 2007