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Formerly known as help desk the service desk is a central point of contact between users and the IT Service Organization. So basically, they get sh*t on by thier bosses and sh*t on by the people calling in.
"I forget my password like all the time so I have to call the service desk and have them like reset it. I wonder why they sound so snotty?"
by PC Re-technician April 15, 2005
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