The shift of blame or responsibility between two parties. Often used with customer support where two companies shift the responsibility of assistance between each other to avoid the hassle of having to fix a monumental cock up.
RETAILER: Thank you for contacting our customer support. Unfortunately, we cannot help you with this issue, you must contact your credit card provider. Is there anything else I can help you with today?
CREDIT CARD PROVIDER: Thank you for contacting our customer support. It appears the issue lies with the retailer. Please contact them for assistance. Is there anything else I can help you with today?
CUSTOMER: Stop playing corporate ping pong and help me sort this out!
CREDIT CARD PROVIDER: Thank you for contacting our customer support. It appears the issue lies with the retailer. Please contact them for assistance. Is there anything else I can help you with today?
CUSTOMER: Stop playing corporate ping pong and help me sort this out!
by myrightnut November 17, 2016