A person who works in a call center, usually a lifer who has --for reasons unknown to the common man-- not been fired yet and has been deemed somehow superior to other call center agents. His job is either to rove or answer the mentor line. Roving mentors walk around the call center waiting for desperate agents to flag them down, sometimes involving the embarassing process of waving some sign or doing a chicken dance, in order to get help with resolving a customer issue. Mentor line mentors take calls from other call center agents and attempt to talk them through customer issues while the customer is on hold. You can't call the memtor line unless you have someone on hold, but you can get around that by dialing someone else, dialing the mentor line, then hanging up the first dialed line.
by Spirit Bear October 28, 2004
Call center jargon. This is the excuse that a call center or your hiring agency gives you for your being canned.
"My bullshit reason for Stream was they said I was browsing porn" Jeremy said, "even though they have a blocking proxy installed and I wasn't at my workstation when it supposedly happened."
by Spirit Bear October 28, 2004
Credit Card jargon for a set of computer algorythms designed to detect unusual and possibly fraudulent activities concerning the use of a credit card.
That guy got fraud falconed because he made a hundred dollar purchase after not using his card for two years.
by Spirit Bear January 29, 2004
The place where call center agents work. Usually the largest part of the call center, composed of sprawling rows and columns of cubicles that stretch so far that you can see the curve or the horizon before the back wall.
by Spirit Bear October 28, 2004
An "incentive" offered by companies where they charge you more money and then give it to you at the time of purchase. Also known as "customer cash," cash back is frequently a ploy used by car dealerships and more recently cable TV providers. It plays on greedy consumers' tendency toward impulse buying. To the dealer it sounds like "here's some of the money you're going to pay us" but to the average consumer it sounds like "I can go buy a new car AND a flatscreen TV!"
by Spirit Bear March 30, 2009
A company in Beaverton, Oregon that was acquired by Solectron, famous for making up reasons for canning people. A great deal of people got their foot in the door of the tech industry by starting as a call center slob at Stream International.
by Spirit Bear January 29, 2004
by Spirit Bear February 02, 2004