mentor

A person who works in a call center, usually a lifer who has --for reasons unknown to the common man-- not been fired yet and has been deemed somehow superior to other call center agents. His job is either to rove or answer the mentor line. Roving mentors walk around the call center waiting for desperate agents to flag them down, sometimes involving the embarassing process of waving some sign or doing a chicken dance, in order to get help with resolving a customer issue. Mentor line mentors take calls from other call center agents and attempt to talk them through customer issues while the customer is on hold. You can't call the memtor line unless you have someone on hold, but you can get around that by dialing someone else, dialing the mentor line, then hanging up the first dialed line.

Rob summoned a mentor because he needed to do The Big Nasty.

by Spirit Bear October 28, 2004

outsource

The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.

My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.

by Spirit Bear October 28, 2004

The Big Nasty

A process that used to be used back in the day by call center agents supporting cable modems. It was a long, multi-step average handle time killer that included ripping out Windows' TCP/IP components, removing and re-installing network drivers, deleting the related entries from the registry, deleting some Windows system files that were frequently corrupted, restoring the system files, rebooting a few times, getting up and doing the chicken dance on your desk, calling the Mentor Line a few dozen times and guzzling lots of coffee. Always done as a last resort, usually at the recommendation of a mentor.

John tried ripping the stack and the nic, but that didn't work so he just did The Big Nasty and that got her back online.

by Spirit Bear October 28, 2004

call center

A place where companies outsource customer service or technical support, ostensibly because it's cheaper than having in-house support. They are notorious for hiring anyone who can lift a headset and operate a keyboard and firing people for completely lame reasons whenever it is no longer proffitable to keep them or they are elligable for a pay increase. A large portion of the furry community works in call centers.

"I've worked in four or five call centers over the last few years. Maybe some day I'll get a real job," Rob said, then hit his Ready button to take another call.

by Spirit Bear October 28, 2004

reboost

To add money to the account of a Boost Mobile phone.

I'm out of miniss so I needs to reboost.

I just reboosted and now I done went and done gone been done went and plum been up out them miniss.

by Spirit Bear July 31, 2007

five on it

Putting in some money toward the purchase of an item or items. Usually indicates a willingness to contribute.

We're gonna puff puff pass, you got five on it?

I've got five on that pizza.

by Spirit Bear October 28, 2004

floor

The place where call center agents work. Usually the largest part of the call center, composed of sprawling rows and columns of cubicles that stretch so far that you can see the curve or the horizon before the back wall.

Mike went out onto the floor after a week of training.

by Spirit Bear October 28, 2004