by Fathia July 25, 2017
The staff member whose job it is to fend off your complaint (or other enquiry), and make sure you don't waste any management time. From the initials of "first line of defense".
Synonyms: flodbod, flodperson.
The verb is "to flod".
Synonyms: flodbod, flodperson.
The verb is "to flod".
by Dadge June 26, 2007