A statistical analysis of customer experience. Make it extremely tedious and difficult to cancel/downgrade/do anything with your service. The benefit of people giving up and accepting unnecessary fees or undesired services outweighs the cost of those that do leave.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast strategy example:
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
by me, mane July 20, 2014
1) The act of receiving inadequate cable service which you pay way too much for.
2) The reason why your internet modem must be manually restarted at least 5 times a week.
2) The reason why your internet modem must be manually restarted at least 5 times a week.
by bchapman December 21, 2009
by ReadHerring May 10, 2016
When you move your remote-handling arm around in an effort to find somewhere that your Comcast box will receive a signal from your remote from.
by LadyKylias January 14, 2010
A downgrade that is called an “upgrade” to create excitement, however it usually leads to disappointment.
I went to upgrade my phone but got a comcast upgrade instead, it is older than my old one and does nothing!
by insne4u February 24, 2011
An overt sexual display, usually in front of a large audience or children ( like the porn clip during Super Bowl 42 in the Tucson area on the Comcast feed )
"How was the bonfire?"
"It was fun, but Tom and Sarah were there, so it was pretty comcastic"
"What did you think of the movie?"
"It was a little comcastic for the kids"
"It was fun, but Tom and Sarah were there, so it was pretty comcastic"
"What did you think of the movie?"
"It was a little comcastic for the kids"
by MCH_AZ February 7, 2009
by deathafterkarma July 23, 2008