When someone makes statements about their accounts that are complete
lies but, because you can’t say that in the notes or to the
customer, you have to call it a
memo discrepancy.
“This bitch says called the other day and that she’d gotten some rep to wave her fees but she never called in once. Can I say she’s a lying
whore in the memos?”
“No, just say it’s a
memo discrepancy and then specify what didn’t match up. Otherwise you’
ll get your ass in trouble.”