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#
yeyes's definitions
resolve rate
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The
calculation
in
percentage
of number of calls resolved at
first point
of contact.
DA's
Resolve
Rate is so low, ticket queries
produce
an "Integer
Divide by Zero
" error
by
yeyes
July 31, 2003
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Get the
resolve rate
mug.
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Get the resolve ratemug. Get the resolve ratemug. Get the resolve ratemug. Get the resolve ratemug.