The phenomenon that occurs when people become more educated about technology, and change their preferences. This is usally due to the realization that popular technology, althogh used by many, is in fact inferior
AOL went bankrupt due to AOL syndrome after its users realized that every other isp was far superior to it
by Kevin P August 9, 2005
A new approach to customer service with the thinking that huge doses of politeness and friendliness will make up for a total lack of actual practical assistance. See also cellular service provider customer service syndrome.
by Noel S December 4, 2003