1 definition by bpj101

Churning

The unethical practice of dragging out unnecessary processes and procedures in order to delay providing Social Services in hope to discouraged applicants to drop their effort for assistance. The use of long automated telephone answering system and online Website technology that's constantly broken has become today's effort to discourage those in need of help.

"The office received two completed application, we have to work harder at churning these people"

by bpj101 January 13, 2016